1 General

These are the Terms and Condition of Business for services provided between Full Circle Reports Limited as an independent inventory company and an Instructing Principal or Client. The commissioning of Services by an Instructing Principal on behalf of their Client or the Clients legal representative shall be deemed an agreement to these terms and conditions.

2 Provision of Services

2.1 If the Client appoints an Instructing Principal as their representative for services carried out by Full Circle Reports Limited, it is the responsibility of the Instructing Principal and not that of Full Circle Reports Limited to make the Client is aware of our Terms & Conditions.
2.2 Full Circle Reports Limited do not recognise a plea of ignorance by either the Instructing Principal or that of the Client.
2.3 Please note Services cannot be exchanged and pricing options are only applicable in whole.

3 Fees

3.1 An Instructing Principal shall pay all fees due as the result of Services provided within the due date stated on the presented invoice.
3.2 If the Client is not represented by an Instructing Principal the Client will pay all fees due prior to the date and time of the Services.
3.3 It is the responsibility of the Instructing Principal commissioning Services to pay all fees for Services rendered to or on behalf of the Client in accordance with the scale of fees.
3.4 Full Circle Reports Limited reserves the right to apply interest charge for late payments for any fees more than 14 working days overdue from the date of invoice at the rate of 3% net added monthly. Interest will be applied both prior to and subsequent to any Court Judgement.
3.5 If in the event Services are commissioned and cannot be delivered, whether or not due to circumstances beyond the Instructing Principal or Client control and sufficient notice has not been made to Full Circle Reports Limited, of which ‘sufficient’ in this case constitutes 24 (twenty-four) hours, an abortive fee will be charged. The abortive fee will be 40% of the invoice total or £59.50 whichever is greater.
3.6 If an Instructing Principal or the Client fails to turn up at a pre-agreed time to attend a check-in or check-out appointment, a period of 25 minutes clemency will be permitted, after which the check-in or check-out will be completed and forwarded to the Instructing Principal or the Client to sign; Assuming that the Instructing Principal or the Client do not turn up before the completion of the check-in or check-out.
3.7 Any discrepancies from the Instructing Principal or the Client, resulting in the check-in or check-out needing to be carried out again, will be treated as a completely separate service from the prior check-in or check-out and a new appointment will need to be made at full cost.
3.8 Properties that are furnished over and above the industry standard, of which ‘industry standard’ is the opinion of Full Circle Reports Limited, will be charged an additional 30% on the current scale off fees.
3.9 Any reports generated from Services delivered via any medium remain the sole property of Full Circle Reports Limited until all fees are paid in full.

4 Disputes

4.1 Full Circle Reports Limited reserves the right not to attend Court for any disputes arising out of a dilapidation assessment between Clients if the Company’s representative did not attend a check-in appointment or sign on behalf of the Client. It has to be accepted that any time lapse between the completions of the inventory report and the check-in date cannot be independently verified by Full Circle Reports Limited. It has to be acknowledged that some alterations (any amount of damage, items removed or added) to the property may occur within this period.
4.2 Full Circle Reports Limited will, providing the original inventory for Services was provided and that this inventory report is signed by a Full Circle Reports Limited representative on behalf of the Client, go to court to argue any dilapidation assessments on termination of the tenancy, between Clients. A fee will be chargeable.
4.3 In the event of a dispute between Clients and all fees have not been paid in full any reports delivered from Services remain the sole property of Full Circle Reports Limited and therefore cannot legally be used without written permission in any Court of Law.

5 Complaints

Any circumstances allegedly giving cause for complaint about Services provided or an invoice, must be notified by the Client or Instructing Principal on behalf of the Client within 3 (three) working days of the Services being completed or receipt of invoice and confirmed in writing no later than 7 (seven) working days as the cause of the alleged complaint arises. The complaint will be investigated and action taken as necessary.

6 Services

6.1 The Report prepared by Full Circle Reports Limited is intended as an independent and informative guide to the Client about the condition of any fixtures, fittings, contents, furniture and décor. The Report enables items to be visually identified, where possible items will be identified by their original manufacturer, however no attempt will be made to ascertain what period an item was produced. The inventory clerk preparing the Report and /or check-in/out report is not an expert on fabrics, materials, antiques, etc., nor do they allege to be a qualified surveyor. The inventory report should under no circumstances be used as a structural survey report.
6.2 Inventory clerks will not undertake to move heavy and/or awkward items of furniture.
6.3 Inaccessible areas and loft spaces will not be searched or listed on the Report.
6.4 Full Circle Reports Limited does not accept any responsibility for any error or omission of data within a Report.
6.5 Unless otherwise stated, it is accepted that a listed item is in good condition and free from any defects, soiling or malfunction, which may constitute a dilapidation assessment on termination of tenancy.
6.6 It is important to note that any contents must be situated in their respective rooms as specified in the Report upon termination of the tenancy. Failure to do so can result in delay, this delay may encompass a search and match fee. The search and match fee will be additional to current scale of fees.
6.7 All measurements given are approximate.
6.8 Any plants, cleaning materials, light bulbs are considered perishable items and will not be listed on the Report.
6.9 All colours within the Report are to mean description of colour only and not that of any metals.
6.10 Full Circle Reports Limited has the right to amend any part of the Service or pricing at their discretion in line with future market changes or updated legislation or deemed to be relevant by Full Circle Reports Limited. In the event of any price changes, existing customers will be notified either in writing or verbally, of said changes before any additional services is booked.
6.11 The Report relates only to furniture, furnishings and all of the landlords’ equipment and contents in the property. It is no guarantee of, or report on, the adequacy of, or safety of any such equipment or contents, merely a documented record that such items exist within the property, at the date of the inventory and the superficial condition of the same.
6.12 All electrical items are considered complete with plugs, bulbs, flexes etc, unless otherwise specified. When practical to do so appliances will be tested for power only.
6.13 Meter readings will be read and noted at the check-in and check-out appointment only. It is the Clients’ responsibility to state the locations of any such meters. If unaware of, unable to locate or has unreasonable access to meters, the meters will remain unread, Full Circle Reports Limited will not revisit a property at a later stage on behalf of the Client or Instructing Principal to read a meter.
6.14 The Instructing Principal and/or Client is responsible for the security, heating, plumbing and meter usage of the property both pre and post Service.